For anyone that purchased the
Samsung T7 Portable SSD drives (still available on
Amazon), you might notice a white substance / frost starting to appear around the USB-C port of the drive or on the USB-C cable itself. In addition, you may notice a darker color around the SSD case. It may be that some caps inside the SSD have bursted - either due to heat or consistent read/writes on the drive for an extended period of time.
We purchased the Samsung T7 Portable SSD in 2020 - 2022 and all drives exhibit the same issue.
We submitted a case to Samsung Support (You must call or test 800-726-7864 to file a case, Samsung will provide a unique URL to submit a case to). Samsung support uses an online ticket service
https://livehelpnow.net/ or <
samsungmemory@livehelpnow.net>
From reading online, it seems a lot of users are reporting the same issue but Samsung will only issue a replacement after you send back the original unit.
Please share your experience.
![Samsung T7 Portable Ssd White Corrosion Frost 4](./download/file.php?id=423&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 4 (377.73 KiB) Viewed 21296 times
![Samsung T7 Portable Ssd White Corrosion Frost 3](./download/file.php?id=422&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 3 (658.54 KiB) Viewed 21296 times
![Samsung T7 Portable Ssd White Corrosion Frost 2](./download/file.php?id=421&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 2 (522.7 KiB) Viewed 21296 times
![Samsung T7 Portable Ssd White Corrosion Frost 1](./download/file.php?id=420&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 1 (297.09 KiB) Viewed 21296 times
![Samsung T7 Portable Ssd White Corrosion Frost 5](./download/file.php?id=424&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 5 (290.09 KiB) Viewed 21296 times
![Samsung T7 Portable Ssd White Corrosion Frost 6](./download/file.php?id=419&sid=5ee5e40c95267722dd22df1e36181e76)
- Samsung T7 Portable Ssd White Corrosion Frost 6 (305.29 KiB) Viewed 21296 times
For anyone that purchased the [b]Samsung T7 Portable SSD[/b] drives (still available on [url=https://amzn.to/3PnyclV]Amazon[/url]), you might notice a white substance / frost starting to appear around the USB-C port of the drive or on the USB-C cable itself. In addition, you may notice a darker color around the SSD case. It may be that some caps inside the SSD have bursted - either due to heat or consistent read/writes on the drive for an extended period of time.
We purchased the Samsung T7 Portable SSD in 2020 - 2022 and all drives exhibit the same issue.
We submitted a case to Samsung Support (You must call or test 800-726-7864 to file a case, Samsung will provide a unique URL to submit a case to). Samsung support uses an online ticket service https://livehelpnow.net/ or <samsungmemory@livehelpnow.net>
From reading online, it seems a lot of users are reporting the same issue but Samsung will only issue a replacement after you send back the original unit.
Please share your experience.
[attachment=4]samsung-t7-portable-ssd-white-corrosion-frost-1.jpg[/attachment]
[attachment=3]samsung-t7-portable-ssd-white-corrosion-frost-2.jpg[/attachment]
[attachment=2]samsung-t7-portable-ssd-white-corrosion-frost-3.jpg[/attachment]
[attachment=1]samsung-t7-portable-ssd-white-corrosion-frost-4.jpg[/attachment]
[attachment=0]samsung-t7-portable-ssd-white-corrosion-frost-5.jpg[/attachment]
[attachment=5]samsung-t7-portable-ssd-white-corrosion-frost-6.jpg[/attachment]