2. If Amazon tells you to get in touch with the seller directly, search for your defective product on Amazon normally. When you find it, click on the Sold by names pictured below.
3. This will reveal the Ask a Question button. Select it.
4. Finally, select:
*I need assistance with - An order I placed.
You may see an error message here, that's ok. (We encountered an error while searching for orders with this seller.)
*Tell us more about your issue - Question about a product.
5. Compose your message and send. It will send an email to the seller. You can manage your replies in your Amazon Message Center and via the email address you registered your Amazon.com account with.
IMPORTANT NOTICE: When you submit this form, Amazon will replace your email address with one provided by Amazon in order to protect your identity, and forward the message on your behalf. Amazon will retain copies of all e-mails sent and received using this service, including the message you submit below, and may review these messages as necessary to resolve disputes. By using this service, you consent to this action.
Amazon uses filtering technology to protect buyers and sellers and to identify possible fraud. Messages that fail this filtering - even if they are not fraudulent - will not be transmitted. This form is for use by Amazon customers to ask product-related questions of sellers on our third-party platforms (Amazon Marketplace and Merchants). The use of this form to send unrelated messages to sellers is strictly prohibited. Find out more about Amazon's Privacy Notice and Conditions of Use.