Amazon Return Process Time - My Experience

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Amazon Return Process Time - My Experience

Post by funnyinterestingcool » Thu Nov 14, 2019 3:17 pm

So, I recently had to return defective headphones to Amazon. The headphones stopped working after a month. These are the steps I took and the outcome...

1. I logged into -> Orders -> Return or replace items.
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2. Selected Item is defective or doesn't work.
amazon-why-are-you-returning-this.png (53.22 KiB) Viewed 757 times

3. Typed in the issue with my product and click Continue off the right side.
amazon-item-defective-or-doesnt-work.png (67.27 KiB) Viewed 757 times

4. Choose how to be refunded either Replace with the exact same item or Refund your Amazon account balance. You can also choose to refund your Amazon credit card.
amazon-replace-with-exact-same-item-refund-amazon-balance.png (65.23 KiB) Viewed 757 times

5. In most cases, you will choose a drop location for the defective item (USPS, KHOLS, or another store) to be shipped for free. When you drop off your item to be shipped, make sure to get a receipt for your records in case your return is lost.

6. Wait just about a month. Our return confirmation took 23 days from the time we mailed it back. Amazon sent us a confirmation email the return was successfully processed.

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