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Amazon Return Process Time - My Experience

Posted: Thu Nov 14, 2019 3:17 pm
by funnyinterestingcool
So, I recently had to return defective headphones to Amazon. The headphones stopped working after a month. These are the steps I took and the outcome...


1. I logged into Amazon.com -> Orders -> Return or replace items.
Amazon Return Or Replace Items
Amazon Return Or Replace Items (25.06 KiB) Viewed 3145 times



2. Selected Item is defective or doesn't work.
Amazon Why Are You Returning This
Amazon Why Are You Returning This (53.22 KiB) Viewed 3145 times



3. Typed in the issue with my product and click Continue off the right side.
Amazon Item Defective Or Doesnt Work
Amazon Item Defective Or Doesnt Work (67.27 KiB) Viewed 3145 times


4. Choose how to be refunded either Replace with the exact same item or Refund your Amazon account balance. You can also choose to refund your Amazon credit card.
Amazon Replace With Exact Same Item Refund Amazon Balance
Amazon Replace With Exact Same Item Refund Amazon Balance (65.23 KiB) Viewed 3145 times


5. In most cases, you will choose a drop location for the defective item (USPS, KHOLS, or another store) to be shipped for free. When you drop off your item to be shipped, make sure to get a receipt for your records in case your return is lost.



6. Wait just about a month. Our return confirmation took 23 days from the time we mailed it back. Amazon sent us a confirmation email the return was successfully processed.