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- Posts: 374
- Joined: Tue Jul 09, 2019 11:54 pm
Suddenly, we received emails from Amazon
> about being charged for an item already returned. After chatting with Amazon
, they called it a "Retroactive charge" and would reverse it. They couldn't provide a reason for why the system decided to charge for the returned item when it was already confirmed return in my Amazon
account months ago...
We've processed your replacement order in advance, but we were expecting to receive the return by Fri, Aug 5. Because we've not received the original item yet, your Visa has been charged again.
If you've already sent the item back, we'll revert the charges when your return is received.
View return & refund status:
Summary of charges:
Item subtotal: $52.99
Total Charged: $58.42
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