Funny:Interesting:Cool

For anyone that purchased the Samsung T7 Portable SSD drives (still available on Amazon), you might notice a white substance / frost starting to appear around the USB-C port of the drive or on the USB-C cable itself. In addition, you may notice a darker color around the SSD case. It may be that some caps inside the SSD have bursted - either due to heat or consistent read/writes on the drive for an extended period of time.

We purchased the Samsung T7 Portable SSD in 2020 - 2022 and all drives exhibit the same issue.

We submitted a case to Samsung Support (You must call or test 800-726-7864 to file a case, Samsung will provide a unique URL to submit a case to). Samsung support uses an online ticket service https://livehelpnow.net/ or <samsungmemory@livehelpnow.net>

From reading online, it seems a lot of users are reporting the same issue but Samsung will only issue a replacement after you send back the original unit.


Please share your experience.

Just got off the phone with Samsung tech support. They asked for photos of the powder and serial number. I sent both. They would not comment on the powder. They told me that they would not transfer me to the SSD department unless I could provide an invoice for the purchase. As that invoice is long gone, I guess I am out luck. I was told I could go buy a new one.