We're seeing payment scams are on the rise, and we want to help keep your money safe. Every day more scammers are contacting people requesting payment using wire transfers or third-party payment apps, and once you send money through these methods, you may not get it back.
As a registered Zelle® user at Fifth Third, we recommend you take these precautions when sending money:
Never use wire transfers or other digital payment methods to pay strangers, no matter what reason they give. If you don't know them, don't send them your money.
Never trust anyone who calls or texts asking you to send money to yourself. It's a common way for scammers to access your account.
Always make sure the phone number or email you're sending money to belongs to who you think it does. Scammers will pose as your family, friends, or a trusted company to encourage you to send them money. Double and triple check everything is legit before sending money.
Never share your password, temporary access code, PIN, or any other account information. This could allow scammers to access your account and/or use it in a way to send money in your name.
Know that Fifth Third Bank will never call or text to ask for your login information.
Watch out for these common scams:
• Scammers will set up fake social media or dating app profiles impersonating US soldiers, doctors, engineers, etc., who are on duty overseas. After a few weeks, they'll start sending requests for money, saying they need cash for things such as medical procedures, a plane ticket to visit, to pay off a fine, or to pay for travel documentation. Don't do it!
• Another common scam involves getting a text message from "your bank" asking if you're trying to transfer money. Once you answer no, the scammers call you on the phone to tell you that you can still reverse the "fraudulent" transaction and, to protect your money, it needs to be moved using Zelle®. What they're really doing is walking you through the directions on how to send your money from your account to the scammer's account.
We're Here to Help
Scammers like to use urgency to get you to send them money—the adorable puppies you want are "going fast" or your utilities will be cutoff if you don't pay using Zelle® immediately.
Don't fall for it. When in doubt, pause and take a moment to reach out to us by calling 800-972-3030, Monday through Friday, 8 a.m. to 6 p.m. or Saturday, 10 a.m. to 4 p.m., ET.